Rapid Response to Website Failures and Errors

Why are website failures a problem?

Website failures and errors can have serious consequences for your business. From losing customers and potential profits to negatively impacting your brand image. No one likes to see a “Error 404” message or a frozen page, and recurring technical issues can effectively discourage users from using your services. That’s why website uptime and a quick response to any irregularities are so important.

Who is this service for?

Our quick website fix service is aimed at:

• Owners of small and medium-sized businesses who do not have their own IT department.
• Entrepreneurs for whom website availability is crucial for doing business.
• People who need immediate help to fix failures and errors.
• Companies using platforms such as WordPress, Strapi, as well as frameworks Next.js, React, Astro, Rust and Eleventy.

Scope of Service

Our service includes comprehensive support in the following areas:

• Diagnosis: Quick and accurate identification of the causes of the failure or error.
• Repair: Fixing the problem and restoring full website functionality. From fixing minor code errors to solving database problems.
• Optimization: Introducing changes to improve website performance and stability.
• Updates: Updating software (e.g. WordPress, plugins, themes) and libraries in Next.js or React to prevent future problems.
• Monitoring: Continuous monitoring of the website to detect potential problems and prevent failures.
• Backups: Regular creation of website backups to quickly restore it to operation if needed.

Typical Problems We Solve

We specialize in solving a wide range of problems, including:

• Errors 500, 404, 503 and other server error codes.
• Problems with page loading.
• Errors in JavaScript, PHP, HTML and CSS code.
• Problems with the MySQL, PostgreSQL database, etc.
• Hacking attacks and malware infections.
• Problems with plugin and theme compatibility in WordPress.
• Integration issues with external services (e.g. payments, social media).
• Problems with SSL certificates.
• Website slowdowns and performance issues.

Technologies and Platforms We Work With

We have experience working with a wide range of technologies and platforms, including:

• CMS: WordPress, Strapi
• Frameworks: Next.js, React, Astro, Rust, Eleventy
• Programming languages: PHP, JavaScript, HTML, CSS, Rust
• Databases: MySQL, PostgreSQL
• Servers: Apache, Nginx
• Operating systems: Linux, Windows

Experience and Knowledge

Our team consists of experienced specialists who have in-depth knowledge of website construction and maintenance. We regularly train and update our knowledge to stay up to date with the latest trends and technologies. We understand that every website is different, so we approach each case individually, selecting the optimal solutions.

Fast Response Time

We know that time is money. That’s why we guarantee express response to failure reports. We make every effort to resolve the problem as quickly as possible, minimizing downtime for your website.

Professional Approach

We care about your satisfaction. That’s why we offer a professional approach, transparent communication and clear rules of cooperation. We always inform you about the progress of work and provide exhaustive answers to all questions. We make sure you feel comfortable and confident that your website is in good hands.

Competitive Prices

We offer competitive prices for our services. Before starting work, we provide a detailed quote so you know how much the repair will cost. We do not apply hidden fees and always make sure you get the best value for money.

Comprehensive Service

We not only fix failures, but also offer comprehensive website support and maintenance. We can take care of updates, optimization, monitoring and backups so you can focus on running your business. Consider constant website care to avoid future problems.

Reporting a Problem

Contact us by phone, email or via the contact form on our website. Describe in detail the problem you are facing. The more information you provide us, the faster we will be able to diagnose the cause of the failure.

Diagnosis and Pricing

Our specialists will conduct an initial diagnosis of the problem and provide you with a detailed cost estimate for the service. You will receive a clear and understandable offer from us, without hidden costs.

Failure Repair

After accepting the quote, we will proceed to repair the failure. We will keep you informed about the progress of work and, if necessary, consult with you on any decisions.

Testing and Implementation

After the repair, we will thoroughly test the website to make sure everything is working properly. Then we will implement the changes and make the repaired website available to you.

Monitoring and Support

After the repair, we will monitor your website to make sure the problem does not return. We also offer after-sales support and are at your disposal in case of any questions.

• Repairing a WordPress website after a hacking attack and removing malware.
• Solving the problem with a non-working contact form in Next.js.
• Fixing an error in a JavaScript script causing the website to freeze.
• Restoring the website after a server failure.
• Fixing problems with displaying the website on mobile devices (responsiveness).
• Removing problems with indexing the website in Google search engines.
• Optimizing the speed of operation of a website based on WordPress CMS.

Regular Updates

Regularly updating software, plugins and themes is crucial for website security and stability. Updates often contain bug fixes and security vulnerabilities that can be exploited by hackers. This applies to both the WordPress platform and frameworks such as Next.js or React.

Strong Passwords and Security

Use strong, unique passwords and change them regularly. Protect your website against brute-force attacks by using mechanisms such as two-factor authentication.

Backups

Regularly create backups of your website. In the event of a failure or hacking attack, you will be able to quickly restore it to operation. Automatic backups are the basis of data security.

Website Monitoring

Monitor your website for availability, performance and security. Use monitoring tools that inform you of any irregularities. Uptime monitoring is especially important.

Professional Maintenance

Outsource professional website maintenance to an experienced company. Specialists will take care of updates, optimization, monitoring and backups, providing you with peace of mind and security.

The price of the service depends on the complexity of the problem and the time needed to solve it. We always provide a detailed quote before starting work. Contact us to receive an individual offer tailored to your needs.

We also offer subscription packages for the permanent maintenance of a website, under which we offer a quick response to failures and errors, updates, optimization and website monitoring.

Website failures and errors can have serious consequences for your business. That’s why a quick response to any irregularities is so important. 99Promo offers a comprehensive service for the rapid repair of website failures and errors. We have experience working with a wide range of technologies and platforms, including WordPress, Next.js, React, Astro, Strapi and many others. We provide fast response times, a professional approach and competitive prices.